Your Jewelry Consultant is ready to talk! Kay Jewelers customer service and expertise. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. She returned my call within an hour. without changing your browser settings you agree to their use. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Do all rings come in the same size or are there different sizes available? Ordered online and I received my order and everything was absolutely fine. There was no one in the store but workers standing around . Its location on this page may change next time you visit. I will never leave my ring in bleach again. They are not willing to take the interest off. As an Amazon Associate, we may earn commissions from qualifying This situation became the most unprofessional experience of our lives! No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I am being told that my ring is unrepairable, and that is NOT true. For more information about reviews on ConsumerAffairs.com please visit our $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. You can find contact details for Kay Jewelers above. I will pay a private jeweler to fix the earrings. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. Most orders will arrive within 3-5 business days. How do I know I can trust these reviews about Kay Jewelers? Be Blessed and Take my advice Please. Compare Coupons patiently and you may be able to get a 10% OFF. It was a great relief to have it arrive so soon. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . It's time to enjoy your shopping with such a big sale. I called customer care and no one called back. MORE+. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. color: #515666; Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. This company is a SCAM with jewelry. Desired outcome: The diamond came out four days later! The ring was there the next day Friday after I was told it was gonna be about 5 days. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. The Vice President, Bethany Spain will make up false information not to give a refund. We went to the Kay Jewelers located in Pentagon Mall. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. Second pair one earring was broken. We let the people know we were just taking a look around, we were not looking for anything specific. Let me trade up without spending $450 first. Jillian K. said "I bought a diamond earring to replace one that was lost. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Enjoy reading our tips and recommendations. Ring sizing service will take up to three additional business days. Im friends with the manager and she lied to me as well. I was so excited and thankful for her great customer service. You all are Rock StarsSheena. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Is this your company? Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. "Kay jewelers online service is hot garbage, worst trash ever. @media (max-width:767px) { She lives out of state so I ordered online in her name and shipped it to her. Yes, special order items are able to be returned. Associate then call the manager and was able to find when I was about to leave the store. This complaint was posted by a verified customer. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Initial Kay Jewelers complaints should be directed to their team directly. The best part is that she did this on one of the busiest weekends for Kay Jewelers! }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card What Is The Customer Service Number Of Kay Jewelers? .owl-carousel .owl-controls .owl-pagination .owl-page span { I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Both gifts from my husband were purchased at this store and I had the receipt. I just LOVE MY NEW BEAUTIFUL NEW RING. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. This is where the fun begins! Our Company January 25, 2023 by Ana Stanar. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. That didnt help me at all. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. Color gemstone jewelry is not eligible for trade-in. Whenever I purchase jewelry I always go to Kay Jewelers. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Top of the Page, What is the difference between white gold and platinum? Top of the Page, What is your policy regarding conflict diamonds? Store manager wouldn't exchange or refund. Your order will be kept at the store for 30 days. Repair by an Expert. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. Also bought Avery the bear for st Jude hospital great cause. Please see our return/exchange policy There can be some limitations, so pay attention. Contact our Customer Care Team Today. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. They accused me of not bringing the ring in and basically called me a liar. I would have remembered that. Either another chain or another piece of jewelry or refund. I am currently experiencing the same issue! No, there are no shipping charges applied to orders shipped to a store. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I called the store to check if my ring arrived and they told it did. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . I came by with my boyfriend to just look around. 327 5. Very disappointed with kay, bought a man watch and the band was to small. It should NOT be this hard to get my money back. If requested, can I have my merchandise gift wrapped at the store? } Don't hesitate to place an order now. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Order--number [protected]. They were absolutely nothing but understanding and apologetic and I am strongly recommending kay..my experience (other than UPS) was fantastic!! Custom designed jewelry is not returnable. What is KAY Outlet's return and refund policy? It looks like your microphone is disabled. We were baffled because we have a Kay's credit card, and have been there several times prior. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Twitter. (Engraving is not available on kay.com.) Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. If you need your order sooner, they offer expedited shipping options. If your finger is a different size, we can adjust the ring. If you continue Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. This review was chosen algorithmically as the most valued customer feedback. If youd rather exchange your purchase for something new, great! Score 2.3. Really on a Sunday? When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Customer Service Technical Support. This review was chosen algorithmically as the most valued customer feedback. E-mail us at Kay credit customer service or call 1-800-877-3616. Positive and energetic Store Manager with drive to meet and exceed goals set by company. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. MORE+, You are offered a chance to save up to 10% OFF. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. I wear the chain everyday and wash in it. A ring valued at $599. Beyond that, he took no responsibility for the monetary loss. I purchased 3/4 diamond studded earrings. How can we enhance your Kay experience today? That was not going to fly. TargetCW. I got an email on December 29th saying I would get my refund in 7 days. I feel very misled and ripped off ! Guess what - NO REFUND! Top of the Page. The package was never opened by anyone and came back only a couple days after being shipped. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. KAY . Well, then I asked to look for a replacement that is the same as the one got lost. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Top of the Page, What is a special ordered item? 2023 HotDeals.com, All rights reserved. Order number: [protected] See reviews below to learn more or submit your own review. If you have a payment history and your account is in good standing, you may be . Global Technical Recruiter. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. If you visit the Spring field Mall location, Faviba will take good care of you. When will my credit card be charged for my in-store pick up? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Do all rings come in the same size or are there different sizes available? <3 my kay.com :), Great service and products. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Mon. I returned the earrings to the store on 2/26. I ordered two pairs of earrings online. The very next day its 30% off and this store will not give me the additional 5%. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Top of the Page. Top of the Page, What is your policy regarding the gold supply chain? I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. From guiding you to the perfect engagement ring to handling a purchase-related question. } Sign in to add more and ensure your Favorites will be available on all your devices. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. color: #515666; If you enjoyed your shopping experience here, you can take a look at their membership program. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Top of the Page, Do you offer engraving? Monday to Friday: 7 AM 1 AM ET. Explore a wide variety of the world's most classic ring setting, available in a variety of design options.
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