If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! They never revealed that to us and what was noted was a 6.99% interest rate. Big business pay attention and give your money to a better company. Hopefully they get banned from my state at least. Store branded fleet cards are usually associated with large chains, such as Chevron and BP. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash Get started. We are going through the same situation. Where does it work? As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. made a mistake ( or is it FRAUD?) Choose the new status. They lost a very long term customer over this. Im paying it off in a couple weeks and closing the account. This even applies to co-branded cards. Very incompetent company. Click Finish. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). What if additional documentation is required? Frequently Asked Questions If you have questions about our fleet fuel cards that are not answered below, call us at 1-800-395-0812 or send us a note. Military veterans possess invaluable leadership skills and business acumen. Do NOT use this company if you can avoid it. Look up and select the card you want to assign. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. There is some complexity to how fleet cards work. Loyalty bonuses and discount on services are other benefits that are available from some fleet cards. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. It is not intended as legal or financial advice. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. They are doing this to many other businesses I found out. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Then i get charged fees I got a private lawyer & CFPB is on notice and if your bills cannot be sent on time to be paid and you stop reimbursements to me for refunds, I will file suit contact Exxon mobile tell all my clients to stop using Exxon mobile due to fraud. But within the category of purchasing cards are several different possible rates. Get the latest Health Trends & Insights news in your inbox. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. It helps to understand some of the nuances of the different cards available in the market. Most often, people choose Report Only, so the drivers name only appears on reports. However, Visa and Mastercard offer their own fleet. EFS/WEx decided to debit our account and send us a check. CardPaymentOptions.com, Inc. All Rights Reserved. There are a few Wex Inc. complaints about its contract terms. Click Issue Money Code. ACTIVE makes the card available to use. I have been instructed a different way to close the account each time I call. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Talked to their rep. he would settle account for $100, which we paid Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). This allows us to see the company through a different lens or perspective than we normally would. Wex Inc. does not appear to engage in any deceptive advertising strategies in its official materials. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. WEX ClearView is a web-based data analytics platform that collects and organizes detailed data on fuel card spending. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Hard to get a hold of. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Ready for the ultimate credit card processing experience? Contact Support. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Then they lied again about how I would get an email from their fraud dept resolving this. On the card detail screen, click Add Prompt. Still getting notified of late fees However, they will continue to take my monthly contribution out of my paycheck. However, not all fleet card types are alike. LOL. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. Just give me my money! Exceptions are even color-coded to make them easier to prioritize. 3 reasons we see people flipping to a fuel card: Apply Now Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Merchant rates agreement is a 60-month contract with automatic renewal for 24-month terms unless canceled six months before the initial termination date. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Terms of Service. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. If you suspect that Wex Inc. is charging you undisclosed fees, we recommend seeking athird-party statement auditto eliminate hidden charges. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. They should lose their rights to offer benefits for lack of common sense and gross mismanagement of a persons hard earned money. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. To better understand why we adjust BBB ratings, please see our Rating Criteria. Hey y'all!!! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account We may earn revenue if you obtain services from a provider that we recommend. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Although co-branded cards can be used anywhere that credit cards are accepted, the secondary brand may offer discounts or other rewards to encourage customers to use the card at its locations. They will not help you at all, I had no account number as I had no account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. Why would you need to show a receipt from your dr that does not even make sense? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Exxon Mobil should be aware of this. Find out more about WEX WEX FUEL CARDS The company should have planned for this. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Thats where Level 3 enhanced data comes in. Then Class action suit! 1/6/23 got bill in mail due date of invoice is 1/6//23 ? In the Issue To field, enter the payeefor example, the driver or merchant. The benefits of accepting fleet cards The benefits are straightforward. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. In Report Value, enter the drivers name. None of which have been successful. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Karma wins in the End Ready for the ultimate credit card processing experience? Click Save, then confirm the information. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Military veterans possess invaluable leadership skills and business acumen. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. The most common fleet cards are by Wright Express (Wex) and Voyager. Every vehicle you lease through GSA Fleet has a corresponding WEX card. I called to have the charge removed, they said I had to have the account number to do that. NO. The credit info for the selected contract appears below. The majority of complaints are related to Wexs fleet card-issuing services rather than its payment processing products, and we have discounted these in our review. Fill out this form! Wont return as a customer. Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Fraudulent? SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. How does it work? The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). It is a great reason to accept fleet cards so that you may attract a whole new set of cost-conscious customers in todays environment. In today's video, I am talking about the Wex Fleet card. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. WexLocationCode.setTransientValue("wex02"); A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. (See Look up card.). Phillip created this website and has written over 1,000 articles regarding all things payments. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Set the Validation type, then click Next. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. These self serving morons could have left my employees stranded without working fuel cards. Add a reference number and note, if desired. As more data is collected and trends identified, he expects losses to decrease even further. Large vehicles (box trucks, ambulances) may also purchase oil and fluids, including required fuel additives. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Enter and confirm an email address. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. They didnt send or email a notice that amounts were due. NOTE: Follow the same steps to assign a Driver ID. Enter the limit in the Amount field. Where does it work? He has also researched and published reviews about nearly every payment services provider and processor. I thought this would be beneficial. Im now on my 3rd time submitting the form to them. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Any card assigned to this policy will be impacted by the change. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. As part of a very successful multinational company with annual profit in the extremes of 88+M, Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Level 3 data may include odometer readings, vehicle or driver ID numbers, and more. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? Disreputable? 2023 Host Merchant Services. Fleet gas cards are a better way to manage fuel expenses for business vehicles. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. I still cant get Wex to just distribute my HSA to my new employer. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. We were then told that the 6.99% was the periodic rate rather than the APR. Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. Also, cant use funds from previous year for 3 months after the new year. Wex is currently charging is 83%apr. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. If you need more information, you can input your business info here and contact us for assistance. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Youll need to contact your credit card processing company. This review will focus on Wex's payment acceptance products for merchants. Focusing on diversity also means focusing on inclusion. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. If you would like to interview Phillip for your story or podcast, please reach out here. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. Yup You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Insert the card into the pump or attendant swipes the card in the station. They were completely unreasonable to deal with. WEX Inc. reported in July that fraud losses in the second quarter of 2017 were $16.1 million, an increase of nearly $10 million from Q2 2016. I became a Wex customer in November 2021. At WEX they act as stewards of their communities. All this has to be illegal. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. Look up and select the card you want to change. Ask us your questions here. How does it work? Choose Prompts in the top menu, then Update Prompts. Get clarity before you switch. It is a shame, I was a client for about 20 years. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. Now they want to give us back $86. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. The due date was 1/20/2023. Data collection offers businesses comprehensive analytics and usage statistics. A fleet fuel card is a card used to purchase fuel from a gas station. Wex and Voyager cards can be used at any participating gas station. It was my banker that advised me to contact them first. I am the bookkeeper for a company vexed be WEX. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. See this page to learn how we support our operations. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. A policy is a set of rules that govern how a group of cards behave, including where they can be used, and what products can be purchased. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. Bonsai Point of Sale Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. Women play an important role at WEX. Who do I contact? There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. Finance. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. To find locations that accept the WEX Card, you can now download the WEX Mobile App, available from the Apple and Google Play stores. Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. Anyone recommend an attorney? A new account was opened for our company that we were unaware of because WEX changed their system. Ben believes in empowering businesses by providing access to fair, competitive pricing, accurate information, and continued support. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. For the Validation type, however, choose Exact Match to make sure the Driver ID has to be entered correctly at the pump. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. This company is either competent or fraudulent. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. Click Authorize Payment and confirm the payment info. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing I know its confusing .. eye roll .. WEX has frozen my account. Worse liar company. Emergency Roadside Assistance Roadside Assistance through the National Automobile Club (NAC) is available for State of Missouri WEX card customers.