"The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? . StubHub changes its refund policy during COVID-19 pandemic, how you can Even talked to their top customer service expert who was an absolutely useless subhuman monster. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. You aren't supposed to dispute charges because you changed your mind. What are you going to do to help your customers? Stubhub is such a ripoff. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. What is your rescheduled or postponed event policy? DO NOT let Stub Hub take advantage of you! Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Managing your orders 43. I was able to receive a refund but we all know that does not help. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Received only one of two tickets in one package. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. If I had purchased elsewhere I would have received a full refund! What does "100% guaranteed" mean these days? I have made a legitimate purchase recently which has cost me over $1075.00 AUS. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. You can send a private message to us here @TeamStubHub. By clicking Accept, you consent to the use of ALL the cookies. They sold me 2 non-existing tickets and even admitted it by email. Had I known seller didn't have tix I never would've purchased. It is taking Stubhub about 120 days to process refunds. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Then over night, we lost our jobs and the shows were all cancelled. Wrong seats. After the switch, you will enter the email address you use to access the community in order to reset your password. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Select the ticket group you'd like to sell. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Never got my refund from grizzmas July 31st 2021. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. I just hope I get my money refunded. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. >> I PURCHASED TWO TICKETS FOR $390. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? StubHub is offering the retroactive refunds now because the live events industry is opening back up. We're not refunding money at this point,'" Cormier said. I just bought a parking pass for an event. We are changing the way you register and sign-in to the StubHub Community. I purchased tickets at the very last minute and got amazing seats. StubHub's Changing Refund Policy Under Fire - NBC Boston I got a COUPON worth 120% of my original order. No where did it say there is 15% charge. "I certainly urge the to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said.StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I stated that it was not disclosed until after purchase and we went back and forth for a long time. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. How do I get my money back? When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. We were so excited to go together and experience this momentous event! Part of my frustration is money lost but it's also abt the integrity of the company. It reads Refund in Progress. Stubhub does not accept returns and does not have a return policy. Help us improve this article with your feedback. My credit card can do refunds up to 60 days which of course is passed. Necessary cookies are absolutely essential for the website to function properly. Current Ticket Policies: Subject to Change*. i have tried to call several times but have been on hold >3 hours on 2 occasions. Explain your scenario, and provide any applicable evidence. Can I change, cancel, or get a refund for my tickets after - SeatGeek News Corp is a global, diversified media and information services company focused on creating and distributing . Stubhub STOLE THE MONEY FROM ME!!!!! I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. Contacted the event, and they said the wristband was already registered to someone else. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. However, if it's not in your name you can't get this done. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. LIARS!!! while we were at work. I contacted Stubhub and they refused to refund my money. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. But by the end of March, refunds were suddenly gone. I'm returning the tickets and buying else where. StubHub Changes Refund Policy For Final Four Ticket Buyers NOPE. My girlfriend's 30th bday gift is being ripped off! I have explained this to them and basically they don't give a crap. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. StubHub's FanProtect Guarantee : StubHub I called them within minutes to change the seats and they basically said I'm stuck with those seats. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Wow. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . I purchased a Citi field parking pass for Mets opening day. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. "These consumers made a deal with StubHub," he said. LAST time I purchase tickets through StubHub. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Overcharged. Needless to say, I received a full refund. But you money hungry corporates line your pockets and just go on like we owed that money to you. When I received it, I immediately saw that the parking start time would not allow me enough time to get to and see the full event. These people are entitled to their money back.". When I got to the venue my tickets were no longer accessible. My husband and I had tickets for Food city 500 on Sunday April 5,2020. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Its a bs. Ticketmaster Quietly Changes Its Refund Policy (TL;DR: You're Screwed) Contracts are contracts. StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes They explained to us the person who registered the wristband could show up to the event and claim they lost it. UPS delivered my tickets, but now I can't find them. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Never Will I Buy From Stub Hub Again. Now I'm done with them. I didn't receive my ticket and they won't give a refund only a worthless coupon. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Obviously the concert was canceled and I would like my money refunded. If Adele ends up cancelling you will get a refund. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Any good news for refund for us regrading clear actionable step to get Coachella refund? Horrible company. Terrible Service! If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. It's my money, why are they holding it?!!!! How to Get a Refund for All Your Tickets - Vulture Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. StubHub won't give refunds for canceled events, just 120% site credit Never use stubhub again. All Rights Reserved. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. i have attached the information from the venue. If it is postponed/rescheduled, the tickets are still valid. StubHub to refund canceled events after pandemic complaints - USA TODAY Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. them this was wrong and deceitful and did not get off the phone until they refunded my money. These tickets were not purchased with a coupon. StubHub refunds: How to get cash instead of credit for events | khou.com They still charged me fully for a canceled ticket transaction. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. You also have the option to opt-out of these cookies. I checked by calling Ticketmaster. We appreciate your patience. Its a bull. i am not interested in a credit that expires so therefore am requesting my full refund. Bonnie cancelled. StubHub has the final decision on whether or not you will receive a refund. Your service is terrible and not worth the fee. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. GIVE ME MY MONEY. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Stub hub has failed its customers once again with a terrible return policy. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. 2023, Hearst Television Inc. on behalf of WCVB-TV. Was there fraudulent activity with my tickets ? Their tech team looking into it or b.) Make the best possible case for yourself. 01-24-2022 11:26 AM. I will NEVER use Stubhub again. If I don't get a refund soon I'll be reporting theft to PayPal. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I want a full refund as we lost jobs and need that money. Never use stubhub again. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. the Stubhub policy is to only give refunds if an event is cancelled. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Many events this past month were canceled. They said the money had already gone to the seller which is pure BS. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. I will never use stubhub again. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Thanks for stealing my money and for the lack of respect for customer experiences. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. The festival would issue them a new wristband and cancel the "lost" one. So now the tickets will not arrive in time for my event. Bought tickets, they had an issue with the address during shipping and returned my tickets. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. IndustryLegalTop Story I purchased tickets to the Olympic gymnastics trials in January 2020. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans I want to know what the point of the "protection plan" is that they have? 01-30-2021 01:41 PM. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. Levi's Stadium Ticket Policies - San Francisco 49ers If there is any changes to that, all affected buyers will be notified via email. Other sellers may take a case-by-case policy. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. Your email address will not be published. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. I would like to receive a refund. 2023 The Hollywood Reporter, LLC. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. IndustryLegalTop Story I am quite dissappointed. Donno what to do. StubHub phone wait times are 3 hours. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. I lost my tickets. I would like my money back due to a postpond concert hours before the concert. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled.
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