Check out the table below to see the best alternatives to StubHub. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Fatsuma Stagehand Refund for Foo Fighters tickets? - StubHub Community 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Copyright 2020 Scripps Media, Inc. All rights reserved. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. How do we request the refund? Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . on 2/28 at 3:05PM What Qualifying Event Would Trigger 18 Months COBRA Continuation? Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. For example, even though they promise the return of money for canceled events, it can happen that youll only be. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Listings for companies similar to StubHub: Customer service is awful. How do I contact StubHub for a refund? Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Louisiana 7 calle 1, Suite 204 This number worked fantastically, and I got all I needed accomplished! We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. With only these four steps, your refund request is faxed. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Otherwise you will receive a voucher for 120% of your purchase price. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Find the sale. StubHub was founded in 2000 and its current CEO is Eric H. Baker. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. How to Get a Refund from StubHub - Christian Small If you purchased on a registered account, your credit is available within your StubHub Wallet. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. I had to ask for a manager. The seller would net $85.. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Enter your gift card PIN in the PIN field when prompted. She came back and said I'm refunding your money butand then starts fighting with me again. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Dollar Scholar Asks: Why Can't the Government Just Print More Money? So the funds are available but you only adhere to the state-by-state laws? Offers may be subject to change without notice. All you need to do is follow these short steps below: Voil! How do I contact StubHub support? - KnowledgeBurrow.com I waited 2 days and tried the access code again..still nothing. And 2 hours before the game I had no listings active. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. If your payment is pending, well cancel the payment. Once you receive that email you can log into your account and navigate to the StubHub wallet. What Is Public Liability Insurance For A Wedding? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Marrali just wants her money back, and she's not the only one. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. They say $0.00. If I did I woulda dropped my price or took my friend to the game. Poor customer service is the biggest pet peeve to DoNotPay. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Remember, your order is covered by our FanProtect Guarantee." StubHub is offering the retroactive refunds now because the live events industry is opening back up. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. We are changing the way you register and sign-in to the StubHub Community. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. The clause is designed to protect both buyers and sellers. We do still love going to events and want buying tickets online to be easy and safe. Harris Teeter. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. StubHub changes its refund policy during COVID-19 pandemic - WKBW StubHub to refund canceled events after pandemic complaints - USA TODAY I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Find contact information here. Perhaps Its Time to Switch to Something Other Than StubHub. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. Wish they would help. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Pennsylvania Yes StubHub sellers set the price of their tickets. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Solved: Refund in Progress - StubHub Community how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? This happens when tickets are reprinted, but they are usually still valid. DoNotPay can be by your side during the process and help you sue any company in small claims court. Let us teach you the major money lessons you NEED to know. You will enter your community username and new password and done! You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. What do you mean Dming the moderators? and take advantage of this neat service whenever you need it. Enter your gift card number in the Add a Fancode & gift code section. All rights reserved. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. What Happens If I DonT Pay National Insurance Contributions? Absolutely, you can list these tickets for sale on our site ! New Jersey Very dissatisfied customer. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . . There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Your refund will be processed to the payment method used at the original time of purchase. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. To reach Customer Support call 1-866-788-2482. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Open a new browser and try logging in again. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. DoNotPay records the details of your purchase to boost your chances of winning the refund. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Had a concert canceled because of COVID-19? on 2/28 at 12:51PM for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Hurry up and access DoNotPay from any web browser to check out everything we offer. How do I contact StubHub for refund? Contact us United States and Canada. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Ticketmaster for Ever. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . "The return of live events, the input of customers, partners, and regulators, and the . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? How to reach a live person: Speak "customer service" at first prompt. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Refunding tickets to a cancelled event - stubhub.community Guaynabo, PR 00968. please contact StubHub US Customer Service at 1.866. 1.866.788.2482. https://money.com/stubhub-refunds-covid-19-cancellation/. Thanks SO much! StubHub refunds: How to get cash instead of credit for events - KHOU Viagogo, a tickets marketplace, bought StubHub in February 2020. It's a code that starts with SH followed by some numbers. Click here to explore your options! to check out everything we offer. These are often free tickets the seller can relist. I received an access code that didn't work and Customer Service asked me to give the seller a little time. They're upset StubHub is refusing to . It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. To reach Customer Support call 1-866-788-2482. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Since its inception 22 years ago, StubHub has grown to 800 employees. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. How do I contact StubHub customer service? - KnowledgeBurrow.com United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina You already know that. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. There you will see your canceled event credit along with a link to request a refund instead. AND TOLD ME THAT "Recine. How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. There Application crashes. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. This watermark prevents others from copying them. StubHub is offering the retroactive refunds now because the live events industry is opening back up. How do I complain to StubHub? On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Purchased 2 NFL tickets on StubHub. They showed my same seats that they cancelled sold and the payout. where can I go to use activate the voucher so I dont lose that as well. Many companies featured on Money advertise with us. NewsletterDollar ScholarStill learning the basics of personal finance? We will process the refund to your original payment method within 5 days. The April 25th show was canceled due to COVID-19. Registered users: Log in to your StubHub account. It is now November - this is ridiculous. Congratulations on your sale. Danielle is the author of this solution article. this link is to an external site that may or may not meet accessibility guidelines. Have a StubHub question? Copyright 2007 - 2023, ContactHelp.com. It is free to list tickets for sale, and to search for tickets to buy on StubHub. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. From everything weve seen, the StubHub customer support is quite thin, to say the least. The worst company ever you lost me and a ton of my friends and family. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. On March 7th, StubHub emailed Marrali a copt of its refund policy. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Supervisor " would NOT SPEAK WITH ME. A Personal Loan can help you mitigate losses and get back on track. Find help with your questions from other fans through our own peer-to-peer community! I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Having difficulty navigating this. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Solved: Refunds - StubHub Community How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow Get useful tips, expert advice and cute animals in your inbox every week. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Buy sports, concert and theater tickets on StubHub! Keep in mind that you may not be refunded in money. How do I complain to StubHub? Postponed events may not be eligible for refunds. No matter how you get them, well email you when theyre ready. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. 2023 www.cincinnati.com. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Youll get a refund if your event is cancelled and not rescheduled. I was refused to talk with a supervisor , I had 4 tickets listed. If you have already been paid, we'll charge your credit card on file to recover the payment. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. There's a class action lawsuit against StubHub from other customers who want a refund too. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. See detailed StubHub customer service rankings, employee comments and much more from our sister site. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Check out the table below to see the best alternatives to StubHub. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Does StubHub have live chat?
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