But first, let me clarify one question just in case youre asking: What are the proofs that Mercari is a legit platform? Selling things you no longer need is not only a great way to clear your space and make room for yourself, but its something really anyone can do, right from home. of highest caliber, I thought you might want know, and move to correct these minor blemishes. I have almost 1000 sales and a 5 star rating. I provided proof of my item authenticity also. This comprehensive guide is split into sections for easy navigation: If you want to sell stuff quickly, Mercari can help you sell items faster than any other platform out there due to their streamlined selling process. They have ZERO support. When cross-selling you can tap into the benefits of all of them and supercharge your selling potential. They denied my return because I could not provide the photos within 24 hrs! The seller dropped off the item to USPS instead of UPS. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). I didnt see anywhere how I get paid when an item sells. You can easily learn as you go. Yes you can as long as you say that it is not authentic! That is a VERO item. As mentioned, Mercari allows you to sell practically anything that you are able to ship: electronics, clothing, household goods, and so on. The shirt that was sent to me came from a replica site and I had photo evidence of that . She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. Left three messages two emails. Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. Mercari provides its users with an environment where they can trade safely and securely. What a well organized, completely thorough, tutorial! I've actually been contacting them everyday for the last week. Mercari may not be used in connection with any product, service, transaction Thanks Sammi for sharing your experience! You can access your listings at any time by going to your profile then go to Selling and finally to Listings. So sorry, thats a substantial loss, Etsy is just as bad. If you had some problems with the buyer be honest: your experience can help another seller decide if they want to work with that person. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. ', Press J to jump to the feed. I then saw they relisted the same item with a 20% discount. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. The people you talk to on the phone are just the customer service people. With that information, you can easily price your item. Avoid sellers whose listings lack enough details about their items. As I said already in the post, everyone that is buying and selling stuff has to be careful. If you need help, follow these steps to get in touch with them: As a seller getting your account suspended is no easy thing to handle. and have been 100% satisfied with every purchase. Ive read many things about people in the same situation as me. Mercari will email you a shipping label. Minimum-Wrangler4387 6 mo. I took their word for it and listed the purse. Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. What happens if you sell replicas? On the 9th Mercari responded the following: I received synthetic hair today not worth more than $10. It is illegal to sell counterfeit items (whether you acknowledge it or not or whether you call it a "replica" or "knock-off" or "fake" or not). Any items sent without a tracking number are subject to cancellation, even if sent. The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. 3 days is your opportunity to say something. yep, something is not right. nicotine or are associated with tobacco or nicotine usage, Items used for identity theft (such as account credentials, user login I have sold 4 items in a very short time. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_10',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. Mercari itself is definitely a trustworthy e-commerce marketplace. You can calculate your total fees, profit and margin using Crosslists free Mercari fee calculator. Be as detailed and as honest as you can. expanded to provide better communication and context to our users. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Create an account to follow your favorite communities and start taking part in conversations. Agree with you reselling platforms dont investigate or penalize enough for replicas - and many buyers wont know the difference - including me (lol) - so I dont buy luxury that way. To keep the marketplace safe all sellers need to verify their identity. What does that mean literally came from a replica site? This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. They just want money from sells, they make too much to stop it. The S&P index shows Mercari in a steep downward decline. When I got them I immediately noticed they were not mens boots but womens boots. Smart Pricing will adjust the price based on market demand, but it will never go lower than your floor. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari . Thank you! In comparison to every other online selling site, Mercaris pictures are just awful. I am completely committing too spearheading a class action suit. Sign up now with a 3-day money-back guarantee! The Buyer had received the item, and also cancelled the sell, the same day. There is basically no way to contact the compliance team and talk to them directly. Wireless earbuds. My package shows only the first shipped entry without any updates. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. The guy reported me for a hoodie I sold (which was sold much below retail) and as of now he got his money back, which basically means I gave a hoodie away for free to this guy. All products sold on Mercari are 100% genuine and sourced directly from the brands or their authorized distributors. Customer service is horrible. One of the marketplaces that you may be looking at is Mercari. It is not a safe platform for buying. They removed a CC purse I listed the other day. Its much better and safer for a buyer to shop at Amazon and EBay. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. counter drugs, Products, tools, or services specifically offered or intended to be used However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Mercari is still asking for more pictures. In addition to the seller fee, there is also a payment processing fee, which is $0.50 plus 2.9% of the sale. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Hey Benjamin, Sad to hear that however thank you for sharing your bad experience with others. I have ordered twice now from this site and both times the buyer never shipped the item. Its much better and safer for a buyer to shop at eBay. They can have it. At least one of them has been relisted at a higher price. How could they have known it was/is a "knock off"???? Hi, And, given your blog is Absolutely zero customer service and they make it very difficult to contact anyone. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-narrow-sky-1','ezslot_20',140,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-narrow-sky-1-0'); Otherwise, buyer will be eligible to cancel the order even if sent by you. Ebay offers great seller protection, as long as you follow their rules you wont get banned or scammed.. Mercari is horrible about suspending accounts and holding your money hostage. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Fortunately, creating an account on Mercari takes minutes not hours. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. This article will be useful for anyone who wants to do business in this secondhand market. Some of my items are STILL listed. I think Im done with this site. My direct deposits are on hold until 8/10/2018. Take a look at this quick guide about selling on Mercari. Question for you: Can I pay or get paid with PayPal? After logging in you can close it and return to this page. Note: For brand-name products, serial numbers or receipts must be plus it's not like the person who decides whether to say it's authentic or fake is an expert on the item, perhaps sending them proof on where you got them and all that can help, i haven't sold anything since the shipping rate update, been getting quite a lot of new buyers that low ball like crazy that increases offer by $1 each time until i told them no. That goes both way. Wow! I just want to protect people like that. Just a heads-up. This means the seller did their part. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. This is fraud and theft protected by a big platform. Informative article, as always! otherwise facilitate the unlicensed use of copyright materials (such as All in all, Ive been pleased with the shipping experience on Mercari. This would be a good place to share your bad experiences just since this is basically a bad experience PSA anyway. Always use your credit credit card and not your debit card. There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. I have given up trying to get back my money. Looking to make some extra money in the new year? Save yourself some real money and buy on eBay. Of course the manufacturers are well aware that many of these products are described as "copies" or "knock offs" but do nothing to discourage their sale, as it is in their interests to dispose of imperfect products in this way. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Mercari is generally safe but it is not completely risk-free. Sheriff Mark Lamb. or selling lottery tickets and pull tabs. Mercari. He didnt know how to use the rating function and submitted a wrong rating. I was scammed all the way around and am now out $500. Mercari may not be used to sell any of the following products or services: Anything illegal Drugs including: Illegal drugs or narcotics Prescription medicines or devices, pharmaceuticals, or behind the counter drugs Products, tools, or services specifically offered or intended to be used to create or use drugs 2023 Crosslist BV. Therefore, all transactions or shipments must go through Mercari to keep both parties protected. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. When I purchased a knock off Louis Vuitton at an estate sale, I was told it was authentic. Ive reported it to Disney, Hulu and Netflix. Now we understand how frustrating it can be. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. What you can sell You can list almost anything that can ship. It is a known fact that many items, particularly LV bags, are not copies but "seconds". How do? Can You Transfer Money From Venmo to PayPal? The button fell off as well . Having said that, we are unable to release funds until we can confirm delivery to the buyer ; I had an account about a lot of stuff off in Kearny I was happy with my items I got a notice to change my password and my email do you change my email I tried to put in new passwords it would not allow me I have stuff in my cart waiting to pay forward I had talked to one lady the last one I bought things from she asked me my name and want to be my friend on Facebook may be an elderly person excepted that gave her my name which is the same name that muchThat my stuff is melting now I cannot get back into my account to pay for my stuff or order my stuff I dont know if this person has stole my debit card from my bank information I dont know what went wrong Im trying to put in a new password and I cant so I guess my days of buying is over any clues as to how to fix this anybody need help. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. permitted. You can also throw in a photo of yourself wearing it, and list your own measurements too. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Been there, its why I wont list anything expensive anymore. Now that your Mercari account is set up, pick a room and find a few items you'd like to list first. Describe the items you are selling in detail. Mercari is passionate about sustainability. I have been swindled out of funds by buyers claiming issues with orders. I got replica shirt with adidas golf. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. I guess I got lucky with my first 20 purchases. It's really disappointing. Before creating your listing, take as many photos of your items as possible, showing every angle but keep in mind you can only add up to 12 photos to your listing. Another reason why Mercari might suspend or restrict your account is that they protect buyers from suspicious sellers. Im also so grateful that Arslan posted such detailed info. I am starting to think its a site even worse than ebay! No date has been set for sentencing. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. Last week I was reported for counterfeit items and my account was suspended. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I can't tell nor do I know - can't I list the purse as "not sure if authentic or not" or some such. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. List it and you could get suspended. There is no buyer protection on this site. The second computer has never arrived. Look. The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. mens and womens clothing is very popular, Social Security Number or Tax Identification Number, Some form of government-issued identification. It is a legitimate e-commerce marketplace that connects buyers and sellers. We would like to show you a description here but the site won't allow us. Although not recommended, a lot of sellers leave the product description blank. Mercari Local & Shipping - allow for both methods of shipping, which increases chances of a sale. Digital items - any items where the order is fulfilled electronically or IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. Press question mark to learn the rest of the keyboard shortcuts. I bought a camera lens and asked if it fit my camera. I purchased a pair of boots on the Mercari site that were list mens size 9. Buyer beware. Bought MY stolen property off of Etsy and they knowingly facilitated this. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. The seller loses both ways. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. This info also enables your results to appear when users use filters while shopping. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! Did you check the seller reviews and description before buying? I also luckily had some other Gucci products and I was able to send them side by sides of tags etc to prove it was a replica and the seller was in no way penalized. Just got burned by the Mercari system. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. The Mercari app is one of my favorite places to sell designer shoes. Coach Purse I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Use my situation as a lesson. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. I initiated a return. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Theft at the delivery site is often the reason you did not get it. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. Successfully sell Food and Candy on the Mercari App and Website for Small Business Sellers. I recently was given a bad rating because fedex was running behind like I control their business. They wouldnt refund my money nor would they allow me to rate the seller with negative feedback. It really helps to round up a few items at once, so you have a batch to start. When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. You can also throw in some personal anecdotes or explain why you loved the item. By adding a personalized thank you note and ensuring the packaging is neat, tidy, and super protective, you can also ensure a great review. If they disagree with your return request they immediately close the transaction and you own it. Wont even release funds for items people received. I already had a mens size 9 boot and ordered these because they were a different color. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Shipping insurance covers damage and non delivered items. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Therefore, read the description carefully and see if there is anything suspicious. For more details, check out their full list of Prohibited Conduct page. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. When it arrived I tried it and it didnt fit. I would not do business with them even if I could save a ton of money. Got any questions or want to share your own experiences with Mercari? New tracking did not show up, so emailed again. confiscated according to the regulations of the Code of Criminal Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. I went through paypal to get my money back. You claim buyer no is: DONT USE!!! Heavy, bulky items. DO NOT EVER buy using this platform. But first, lets focus on how to use the Mercari app. As such, pictures are one of the few items buyers use to determine if they want to buy, so make sure your photos are on point. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. ), Mercari will refund him or her. Knives, such as switchblades, hunting knives, pocket knives, butterfly
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